The General Data Protection Regulation (GDPR) came into force in May 2018. GDPR covers not just the personal information of your customers, but also that of your employees, partners and others based within the EU.
As the use of conversational AI increases beyond a customer interface scenario and is more widely used in the workplace, this distinction will become increasingly important. There are also additional rights for individuals when decisions that have significant ramifications are based solely on automated processing without any human intervention.
Download the white paper to learn:
- Why conversational AI needs to be included in your GDPR strategy
- How to make conversational data permissible
- How to control and secure your data