How Conversational AI Increases Your Competitive Edge
From intelligent virtual assistants and chatbots for customer service, to humanlike digital assistants to drive online sales revenue, conversational AI is rapidly changing customer service interaction. This white paper discusses how a conversational AI platform can help improve customer engagement and deliver a vital competitive edge.
The Importance of Customer Engagement
Conversational AI is rapidly changing the way customers engage and interact with brands. According to Gartner by 2021, 15% of all customer service interactions will be completely handled by conversational AI, an increase of 400% from 2017.
Whether it’s driving online sales revenue using humanlike virtual sales assistants, or opening up new ways of differentiation via intelligent voice interfaces, improved customer interaction and engagement is key to increasing your competitive edge.