Customer self-service is no longer a cost cutting exercise, but a key differentiator that will enable retailers to increase customer engagement. Research by Zendesk found that 91% of customers would use an online resource if it were available and met their needs.
This increase is vindicated by the facts that a whopping 90% of consumers expect a brand to offer self-service channels. However, changes in customers’ expectations and businesses’ desire to continually update product offerings means that simply building an online FAQ is no longer enough.
Download the white paper to learn how conversational AI helps meet customers evolving needs, in particular you’ll learn:
- How to simplify website complexity with Conversational AI
- How implementing an intelligent virtual assistant can empower call center staff
- How the Teneo platform can help you dramatically improve customer engagement