The Future of Customer Engagement and the Role of the Intelligent Virtual Agent
This white paper looks at how customer needs are evolving and how intelligent virtual agents can enable enterprises to meet customer service demands now and in the future.
Conversational AI at the Forefront of Customer Engagement Strategies
Customer self-service is no longer a cost cutting exercise, but a key differentiator that will enable retailers to increase customer engagement. Research by Zendesk found that 91% of customers would use an online resource if it were available and met their needs.
This increase is vindicated by the facts that a whopping 90% of consumers expect a brand to offer self-service channels. However, changes in customers’ expectations and businesses’ desire to continually update product offerings means that simply building an online FAQ is no longer enough.
Download the white paper to learn how conversational AI helps meet customers evolving needs, in particular you’ll learn: