Much has been said about the importance of digital transformation, and the finance industry has been quick to recognize the capacity of artificial intelligence and innovation to take online and mobile banking to the next level and implement conversational banking as a model. However, 2020 has proven to be a year with new challenges that can drive deep changes within the sector.
Banks that are quickly and effectively deploying Conversational AI are gaining a competitive edge and the ability to provide seamless and contextual experiences improves CX and drives business results.
Download the white paper to learn about:
- Why BFSI businesses must become a digital business to survive in the 21st century
- Why conversational AI is key to increases the competitive edge
- Main chatbot use cases in BFSI sector
- The importance of choosing a platform you can trust