Gartner’s Guide to Choosing the Right Conversational AI Platform

Choosing the wrong CAI platform for your company could cause significant losses in productivity and investment. Get access to Gartner’s market knowledge to support your buying decision.

Playbook for Contact Centers with high-volume calls

IVRs are essential for optimizing a caller’s experience and driving efficiencies across a contact center. Learn what to keep in mind when adding CAI to the mix.

Solving customer contact centre challenges with Conversational AI

This whitepaper examines the future of contact centres and explains how to Conversational AI can help to create new opportunities and better outcomes all round.

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A Beginner's Guide to Conversational AI

This white paper will guide the beginner to commonly used phrases in Conversational AI and what questions to ask when picking a tool for development.

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Conversational AI for Enterprises

Download this white paper to learn about what Conversational AI is and the new opportunities it opens up for your business.

How to Avoid Conversational AI Project Failure

This white paper considers what topics should companies focus on when picking the right Conversational AI tool to build their projects.

The Future of Automotive Retail: Omnichannel Customer Engagement

This white paper argues that the question is no longer if an automotive company should deploy Conversational AI, but how.

cai telecommunications

Conversational AI in Telecoms: Strengthening Connections and Engagement

Learn how telecoms are investing in their future and are taking steps to stay ahead of their competitors by implementing sophisticated, conversational solutions.

How Conversational AI Delivers Opportunities In An Uncertain World

The disruption caused in everyday life is immeasurable and it’s unlikely any business will operate in the same way that it used to before Covid-19. This white paper is our view of the future over the next couple of years and how conversational AI enables organizations to take advantage.

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You're Hired! Putting Conversational AI to Work in Your Call Center

In this white paper, Artificial Solutions and CSG share their insights about how contact centers can leverage conversational AI to adapt to a high-volume call world and boost efficiency in both the short and long term.

Conversational AI - The CIO's Route to Success

Conversational AI is a high-growth market, with huge gains in data intelligence and CX on offer. Several key trends are shaping the way enterprises should be deploying it. Read on to discover how enterprise CIOs are taking control of the conversational AI landscape; how they are using the data generated to improve the business; and who the other stakeholders in delivering AI strategies really are.

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Conversational AI in Financial Services: Intelligent Platforms to Meet New Industry Challenges

In this white paper, we analyze how banks are taking steps to stay ahead of their competitors by turning to Artificial Intelligence and adopting a permanent digital transformative mindset.

digital employee

10 Things to Ask your Next Digital Employee

In this white paper we suggest some questions you need to ask when selecting your next digital employee.

digital assistant

The Future of Customer Engagement and the Role of the Intelligent Virtual Agent

This white paper looks at how customer needs are evolving and how intelligent virtual agents can enable enterprises to meet customer service demands now and in the future.

Conversational AI in Insurance: Embracing Digital Transformation for Success

Learn how the most progressive insurance companies are investing in Conversational AI to innovate their business.

Ten ways that Teneo Studio Accelerates Bot-Building

AI is an evocative term. But the days when it conjured up images of arcane academic research or even science fiction are gone. Today AI means business. And that requires a streamlined, robust, and cost-effective process for building intelligent, conversational digital employees.

How Conversational AI Increases Your Competitive Edge

This white paper discusses how a conversational AI platform can help improve customer engagement and deliver a vital competitive edge.

Key Challenges Facing Retailers in The Online World

This white paper outlines the four major challenges facing online retailers looking to address customer service and support.

Conversational AI: the Intelligent Choice

This white paper reviews the art of the possible with conversational AI and reveals how tomorrow’s technology can be achieved today.

Taking a Hybrid Approach to Conversational Commerce

Avoiding the “False Choice” Between Linguistic Models and Machine Learning. The backbone of Artificial Solutions’ Teneo platform is a linguistic-based algorithm with the key ability to embed and operate in tandem with machine learning algorithms.

Conversational Data – Revolutionizing the Information Age

This white paper shows how Teneo can help businesses exploit data through the implementation of enterprise-focused, conversational AI solutions, while crucially still retaining full ownership and control over it.

Conversation - The New Art of Business Survival

This white paper explores why two-way communication is the vital element in relationships; and how businesses must establish contact and then carefully nurture it in order to thrive and drive long term engagement with their customers.

The Impact of Conversational AI on Connected Consumer Goods and the Internet of Things

This white paper reviews the art of the possible with conversational AI and reveals how tomorrow’s technology can be achieved today.

The Rise of the Conversational Assistant

This white paper, using independently commissioned research, looks at the current use of voice assistants by consumers and considers the implications and likely changes in the near future.

Maximizing the Value of Conversational AI Alongside GDPR Compliance

While data regulation may be tightening, it is still possible for enterprises using Teneo to derive significant value and benefits from conversational AI, even when complying with the most stringent of data protection legislation.