Customer Support
Help customers at every step and deliver the service they deserve.
Do More for Your Customers
Customers increasingly prefer self-serve options that let them solve their queries online. However, enabling this over multiple channels, in multiple languages, 24/7, in a way that makes it easy and fast for customers to access can be a challenge.
Conversational AI removes the need for complex menu systems and allows customer to simply ask for what they want. Whether it’s product query, a technical issue, or even organizing a return, Teneo can handle it with ease.
Integrate for Increased Personalization
Teneo seamlessly integrates into back-end systems allowing customers to receive highly personalised answers based on a wide range of factors such as previous purchases, preferences learned in conversation and geo-location.
Combined with the ability to use the conversational data generated to further increase personalization and receive actionable business insights, Teneo is the ideal choice to meet the demands of today’s online customer.
Conversational Interfaces
Deliver a memorable customer experience with conversational AI.
Transform the Customer Experience
Conversational AI transforms the customer experience over a wide range of devices and applications from smart home automation and in-car entertainment, to gaming and mixed reality environments. It allows brands to differentiate from the competition with innovative interactions that truly engage the user.
Teneo enables businesses to harness the power of conversational AI and deliver a seemingly effortless experience across any device, service, or language. With its advanced humanlike understanding and intelligent response Teneo delivers the versatility needed to meet your customers needs.
Customer Data to Grow the Business
Teneo provides a fast, fun and intuitive way for users to interact quickly with your technology using their own words and phrases.
But a conversational experience does more than improve usability, it delivers a wealth of customer information that can be used to personalize the experience even further and provide actionable insight back to the business.
By building conversational interfaces with Teneo, enterprises not only own all the data generated, but also benefit from sophisticated data mining tools to maximise its use, while still complying with privacy regulations.
IT Support
Enable employees to resolve their own tech issues quickly and keep your business moving.
Reducing the IT load
Teneo isn’t just for customer facing applications. It enables organizations to gain efficiencies with internal facing department too. Particularly those that deal with large volumes of employee enquiries such as IT Support.
With Teneo’s vast range of capabilities, chatbots can be developed to help employees diagnose incidents and provide first line resolution to many common problems such as resetting a password or setting up a hotspot, complete with “how to” style information.
Increased Functionality with Integration
In addition, if your chatbot can’t help the employee, it can raise a ticket or hand over to a human advisor on live chat. With Teneo, it’s easy to integrate into back end systems and third party software such as ServiceNow to provide even more functionality.