Deliver a personalized experience that resonates with your customer regardless of whether they are at home, instore, or waiting in line for lunch.
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Customers’ expectations of how they should be able to interact with retailers have changed dramatically in the last few years. Speed and convenience are driving the consumer agenda, leaving the old standbys of price and brand loyalty out in the cold.
Conversational AI makes it easy for your customers to navigate your website or mobile app to find exactly what they are looking for fast. All they need to do is ask, using their own words and terminology. With Teneo, your conversational AI interface will be clever enough to figure out the details, ask questions for clarification and even upsell.
The myriad of different channels, devices and services that customers can interact over doesn’t phase Teneo. Our technology makes it easy to build a conversational AI application for one channel and port it another. It does so in 35 languages, meaning you can talk to your customer wherever they live in the world over whichever channel they choose.
And the intelligent, engaging interaction shouldn’t stop just because your customer is instore. An instant 10% discount in your coffee shop might entice them to stay browsing longer. A special offer on their favorite cereal brand that takes them to one of the furthest aisles.
If you haven’t got their dress size in stock, why not order it for them to be delivered to their workplace tomorrow? Your staff can help them or the customer could simply scan the barcode and state the size they want before leaving the changing room.
Once you’ve engaged your customer into a humanlike conversation they’re more receptive to upselling. Teneo allows you to include additional information you know about your customer to offer choices that are relevant to them.
This could be based on the information you hold on their account, something they’ve just mentioned in the conversation, or external data such as geo-location. You can even include third-party databases to deliver a more complete answer.
For example, a customer has just bought a coat and your digital assistant tells him about the latest special on scarves. He can’t decide between two colors and so asks what’s in vogue this winter. Using an external source such as fashion magazine, you can respond with the correct information such as mossy green, or mustard. Your customer chooses the green scarf, but also mentions that they hate mustard.
Not only have you increased your sale value, but you’ve learned implicitly a color your customer hates and one that they like. This information can be remembered and reused at a later date, perhaps to personalize the next advertising campaign.
Adding conversational intelligence to your customer interactions is much more than just an easy method for people to communicate with you. It gives you a deeper understanding of each, individual customer, so that you can develop a closer customer engagement. This enables you to reinforce your brand in an innovative and imaginative way.
Teneo provides the data tools required to analyze the information generate by conversational AI interfaces, including the ability to comply with privacy regulations such as GDPR. The type of information revealed delivers trends, insights and sentiments with far more detail than any focus group. It’s one of the reasons conversational applications are so valuable to businesses.
With Teneo you can connect with your customer, where ever they are, whatever language they speak. Simply and easily.