North America, and the U.S., in particular, are leading in terms of adoption of enterprise intelligent virtual agents and conversational AI technology, in general. Multiple independent studies have shown that people in the U.S. are comfortable with interacting with a bot instead of a human, which explains the growing interest in interacting with a virtual agent for quick resolution of issues.
In addition, with the developments in conversational AI solutions, there is specific focus on how and when calls can be transferred to a human agent. The number of generic queries that can be answered by an intelligent conversation solution has increased, and includes resolving a problem, getting detailed answers, finding a human assistant, making a reservation or paying an invoice.
As conversational AI solutions learn to better discern user intent, clients are experimenting to implement them in additional use cases. Banking and financial institutes and enterprises are leading in terms of implementing conversational AI solutions, and users prefer to leverage such solutions for common issues. As the level of confidence in dealing with conversational AI solutions increases and vendors improve on their solutions, the market is expected to see a boom in the near future.
According to the report, Artificial Solutions has a highly attractive product and service offering and a very strong market and competitive position inside the Conversational AI market. Artificial Solutions fulfills all requirements for successful market cultivation while ensuring innovative strength and stability.