Gartner Complementary Report

Hype Cycle™ for Digital Commerce, 2021

As per Gartner, “pursuing digital commerce is a key way to gain customers, boost revenue and reduce costs. This Hype Cycle will help application leaders evaluate a wide range of commerce technologies in light of how long they will mature, and the extent of their business impact.”

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In the coming years, it’s expected that customers will manage the majority of their relationship with an enterprise without interacting with a human and that millions of consumers will use voice-enabled conversational AI to purchase on digital commerce platforms.

According to Gartner, “VCAS are the most prevalent use case of VAs and are being adopted by many organizations to support customer-facing interactions. The COVID-19 pandemic has accelerated this adoption, pushing some use cases into the mainstream adoption phase, but new cases in healthcare or brand marketing are also emerging.”1

With users now partially unable to physically shop, digital commerce takes even more importance and VCAs are a great tool to support it. “The top business value benefits that organizations are getting with VCA are improving operational efficiency, reducing costs and enabling 24/7 support while improving customer experience. This is enabled by moving engagements to self-support channels with faster time to resolution.”1

Artificial Solutions understands this and that’s why we created Teneo, a powerful end-to-end development platform that provides everything you need to rapidly build advanced, conversational AI applications. Its enterprise strength and proven technology is capable of scaling to deliver both the exceptional customer experience your users demand and robust, business continuity to secure your organization’s future. Our company is named by Gartner as a Sample Vendor for Virtual Customer Assistant inside this report.

To read more Gartner recommendations on the status of digital commerce technologies, such as Virtual Customer Assistants, fill out the form above to get complimentary access to this report.

1 Source: Gartner, Hype Cycle for Digital Commerce 2021, Sandy Shen, 13 July 2021

Source: Gartner

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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About Artificial Solutions
Artificial Solutions® (SSME:ASAI) is the leading specialist in Conversational AI. We enable communication with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input.

Artificial Solutions’ advanced Conversational AI Teneo®, allows business users and developers to create sophisticated, highly intelligent applications that run across 86 languages and dialects, multiple platforms and channels in record time. The ability to analyse and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of data insight that reveal what customers are truly thinking. Artificial Solutions’ Conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, conversational bots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide.

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