of large U.S. insurers have fully deployed AI solutions, including chatbots.
– LexisNexis
of agents with AI chatbots are able to spend more time solving complex problems.
– Salesforce
of live volume could be resolved through self-service channels.
– Gartner
Humanlike Understanding Increases Engagement
In sectors such as the insurance industry, a simple question can soon turn into a complex dialogue. Teneo’s humanlike, conversational AI abilities allows it to understand the context of an entire conversation and adapt the response accordingly. This highly intelligent and personalised approach increases the customer’s confidence in the overall service, while improving the customer experience.
Moreover, when speed and convenience has a direct impact on how customers view their overall brand experience, it’s important that insurance companies remove any points of friction that might get in the way. From initial onboarding, to updating a policy or making a claim, Teneo simplifies the process by allowing customers to ask for what they want to achieve, over whichever channel they prefer.
With advanced conversational AI technology and easy integration into back-end systems, even the most complex of claim forms can be auto-completed in minutes and a more comprehensive service delivered to the customer 24/7.

Conversational AI Use Cases in the Insurance Industry
Why Choose The Teneo Conversational AI Platform
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