Drive efficiencies by redirecting customers to online channels and increase customer experience through faster claims.
Learn how insurance companies are investing in Conversational AI to innovate their business in this white paper.Download the White Paper
of large U.S. insurers have fully deployed AI solutions, including chatbots.
of agents with AI chatbots are able to spend more time solving complex problems.
of live volume could be resolved through self-service channels.
In sectors such as the insurance industry, a simple question can soon turn into a complex dialogue. Teneo’s humanlike, conversational AI abilities allows it to understand the context of an entire conversation and adapt the response accordingly. This highly intelligent and personalised approach increases the customer’s confidence in the overall service, while improving the customer experience.
Moreover, when speed and convenience has a direct impact on how customers view their overall brand experience, it’s important that insurance companies remove any points of friction that might get in the way. From initial onboarding, to updating a policy or making a claim, Teneo simplifies the process by allowing customers to ask for what they want to achieve, over whichever channel they prefer.
With advanced conversational AI technology and easy integration into back-end systems, even the most complex of claim forms can be auto-completed in minutes and a more comprehensive service delivered to the customer 24/7.
In business for over 110 years, one of Sweden’s biggest mutual insurance providers employs almost 4,000 people to manage their large portfolio of insurances, including home, child, car, pet and boat insurance, as well as health, life and accident insurance, in addition to pension and other long-term savings.
Having experimented with basic AI technologies, the company and their technology partner Accenture quickly realized they would need a far more sophisticated solution that would be able to handle their enterprise digital transformation needs, easily handle more solutions over more channels in more languages and enable their in house teams to be able to build, manage and analyze those solutions on an ongoing basis.
Guided by Accenture’s comprehensive evaluation of the market, the company’s Center of Excellence quickly realized the Teneo Conversational AI platform would meet all these requirements and the digital assistant was brought to life.
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