Success Story

Vodafone Delivers Personalized 24/7 Support with Teneo

Vodafone is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Using Teneo, it has developed a variety of applications to deliver an enhanced online self-service experience to its customers driving customer engagement.



Advanced automation leaves the business user in control

One of Vodafone’s implementations is Julia, a digital employee who resides on the Vodafone website. Developed using the resources of just three content managers, Julia is the trustworthy, reliable employee that customers turn to for personalized, round the clock support with a wide range of issues.

Equipped with the intelligence to learn, reason and understand, and then apply this knowledge to real customer interactions, Julia not only assists customers with a range of tasks from technical support to invoicing queries, but provides vital, insightful data back to Vodafone.

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The advanced automation within the Teneo platform made it possible for Vodafone to be in control of the project and its future development from the start, without needing to understand the complexities of computational linguistics.

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