In collaboration with Artificial Solutions, Swisscom has built and developed a range of Conversational AI solutions, services and products to expand the company’s reach across the DACH region. Conversational voice solutions and chatbots have been developed to drive digital engagement, increase sales, reduce costs and improve customer satisfaction.
- Net Promoter Score (NPS) increase of +18 points
- 9 million calls per year supported by Teneo built CAI solution
- Solution covers German, Italian, French and English
- Vast contact center performance improvements in conversion rate, transfer quotas and automation
- Swisscom Box: Voice Assistant built using Teneo
- Swisscom TV: Able to take vocal commands and take direct actions
- Swisscom is now offering its own Conversational AI development services to its business customers