The telecommunications industry is experiencing dramatic changes as digtalization reshapes its landscape. Increasingly demanding customer expectations means that this leading Swiss telco must meet these challenges to maintain a competitive advantage. The company has seen this as an opportunity to innovate and create enhanced offerings to its clients. The company provides new products and offers seamless experiences on various fronts that go beyond optimizing customer care.
They use Teneo to deliver conversational solutions 24/7 that are easy to deploy, are integrable with other components and adapt to Switzerland’s multilingual environment.