Success Story
Skruvat Increases Efficiencies and Sales with Conversational AI
The Nordic’s biggest online car parts retailer Skruvat, is using the Teneo platform to gain a greater understanding of its customers’ requirements, improve how information is delivered on its website and ultimately reduce the number of inbound enquiries to its contact center.
Industry
Retail
Giving customers the confidence to purchase with Teneo
Founded in Sweden in 2008, Skruvat expanded rapidly as consumers throughout Europe appreciate its combination of discounted prices with great customer service. For the casual purchaser, buying automotive parts online can be a daunting prospect and customers frequently contact Skruvat’s live chat agents to confirm their choice, even after it’s been placed in the online shopping basket.
In order to enhance both the customer experience and decrease the number of calls or live chat requests into its contact centre, Skruvat decided to look for a solution that would intelligently solve common customer queries via its website and increase sales conversion rates.