Success Story
7 Days To 1 Hour – The Power Of A Teneo RPA Integration
Conversational AI is revolutionizing how enterprises interact with customers. Now with easy integration into a wide range of back-end technologies such as Robotic Process Automation (RPA), Teneo is enhancing the customer experience and increasing business productivity.
Intelligently guiding customers
For one major financial organization that specializes in providing a wide range of financial solutions, including investing, banking, advice and guidance, and retirement services, implementing Teneo and integrating it into RPA workflows has transformed its online customer experience. Customers had to phone the call center and could expect to wait up to 7 days for the documentation to be delivered.
Now thanks to Teneo’s ability to integrate seamlessly into backend systems like its RPA workflows, lead times to deliver the documents to the customer have been dramatically reduced to just 1 hour.