Success Story

7 Days To 1 Hour – The Power Of A Teneo RPA Integration

Conversational AI is revolutionizing how enterprises interact with customers. Now with easy integration into a wide range of back-end technologies such as Robotic Process Automation (RPA), Teneo is enhancing the customer experience and increasing business productivity.

Intelligently guiding customers

For one major financial organization that specializes in providing a wide range of financial solutions, including investing, banking, advice and guidance, and retirement services, implementing Teneo and integrating it into RPA workflows has transformed its online customer experience. Customers had to phone the call center and could expect to wait up to 7 days for the documentation to be delivered.

Now thanks to Teneo’s ability to integrate seamlessly into backend systems like its RPA workflows, lead times to deliver the documents to the customer have been dramatically reduced to just 1 hour.

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Teneo allows the company to integrate backend data into the chatbot to assist customers with completing pending transactions using its predictive insight capability. The intelligent conversational application can recognize when a user needs to fill out documentation or other steps in order to complete a transaction and guide the customer through the process.

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