Success Story

Global Med Tech Company Accelerates Digital Transformation Plans With Teneo

Conversational AI allows people to interact with technology more easily and, at the same time, it enables businesses to automate resource intensive and complex tasks. For med-techs like this company, conversational AI is central in the rapid advancement of its digitalization strategy.

Delivering vital support for complex diseases

Employing more than 90,000 people worldwide, serving physicians, hospitals and patients in over 150 countries, the company is one of the world’s largest medical technology companies. It uses Teneo, Artificial Solutions’ award-winning conversational AI development platform, throughout its organization to enhance customer service, increase employee satisfaction and improve operational efficiencies.

With the assistance of partner Deloitte, the company uses Teneo to build advanced chatbots that span a range of use cases. These vary from assisting patients and healthcare workers, to answering the queries of the company’s HR managers scattered across the globe.

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Teneo’s agnostic approach allows for conversational AI assets to be easily reused throughout the organization. The reuse of AI assets, alongside Teneo’s master/local structure, speeds up development time for each new conversational application the company builds, while enabling a greater return on investment from the initial expenditure.

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