Industry
Banking
Co-operative Banking Group reduces waiting time with Teneo
The Co-operative Banking Group is the banking and insurance arm of The Co-operative Group, the world’s largest consumer co-operative. The Co-operative contacted Artificial Solutions to discover more about the advantages of virtual assistants, with the aim of improving efficiency across its business services and processes.
“We want to offer our customers the most efficient service possible and that means not just resolving queries quickly, but providing a consistent response every time someone contacts us,” said Peter Rowbottom, Function Leader within the Co-operative Banking Group.
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