Success Story

Circle K achieves Conversational AI success with Teneo

In collaboration with Artificial Solutions, Circle K built and developed a highly complex and dynamic Conversational AI solution that was capable of answering a diverse range of customer requests and questions in multiple languages. The solution was built using Teneo, which allows unlimited scalability and flexibility to retail businesses looking to improve customer satisfaction, drive growth, reduce costs and increase sales.

Key Highlights

  • Q1 2022 has shown a 57% increase in the volume of voice requests handled by the CAI solution
  • Virtual assistant was created and pushed live faster than 95% of Circle K tech projects
  • 24/7 support now provided to Circle K customers
  • The solution operates in Swedish, Norwegian and Danish
  • Direct integration with Microsoft teams allows for internal use
  • New departments expanding use of Teneo across a variety of business functions
  • SaaS platform model allows Circle K to grow and expand the solution rapidly
  • Large international team has enjoyed success thanks to wide range of collaboration features
Download the Case Study

When we first looked at Teneo we were impressed with how much it could do compared with other development platforms we were considering. It was important to us that the platform was user friendly so we could accelerate our plans to involve business users in the development and to deliver one of our core goals — corporate consistency.
MAIJA TĒRMANE Manager HR Administration, Circle K
We chose to work with Artificial Solutions because they could demonstrate within very short timescales the depth and power of Teneo’s capabilities for a Global company, that far exceeded our experience of other conversational development products.
MICHAEL LINDBÄCK Senior Director CCC & Business Enablement, Circle K
Teneo enables us to achieve what we want in terms of adding languages, porting to new channels and integrating into back-end systems. This type of flexibility allows us to scale up easily as the business demands.
MAIJA TĒRMANE Manager HR Administration, Circle K

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