Success Story
Circle K achieves Conversational AI success with Teneo
In collaboration with Artificial Solutions, Circle K built and developed a highly complex and dynamic Conversational AI solution that was capable of answering a diverse range of customer requests and questions in multiple languages. The solution was built using Teneo, which allows unlimited scalability and flexibility to retail businesses looking to improve customer satisfaction, drive growth, reduce costs and increase sales.

Key Highlights
- Q1 2022 has shown a 57% increase in the volume of voice requests handled by the CAI solution
- Virtual assistant was created and pushed live faster than 95% of Circle K tech projects
- 24/7 support now provided to Circle K customers
- The solution operates in Swedish, Norwegian and Danish
- Direct integration with Microsoft teams allows for internal use
- New departments expanding use of Teneo across a variety of business functions
- SaaS platform model allows Circle K to grow and expand the solution rapidly
- Large international team has enjoyed success thanks to wide range of collaboration features
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