Omni-Channel Experience
Creating an omnichannel experience isn’t just about offering customers a way to connect with you over a wide variety of channels. It’s delivering a consistent, seamless experience over all of those channels too.
Teneo, with its build once deploy everywhere ethos, makes it easy for you to reach customers wherever they are, on whichever channel they choose.
They’ll receive the same intelligent, humanlike experience, even if they switch devices or services halfway through the conversation.
Teneo allows you to manage all customer conversations in the one platform, which makes it easier for enterprises to gain a holistic overview of individual customers. Teneo then uses this information to deliver a contextual and personalised dialogue to customise the interaction even further and increase satisfaction overall.
Customer CX
From completing forms or resolving queries, to making reservations and controlling your home. Whatever the use case, it can be built in Teneo.
Regardless of how your customers phrase their question, Teneo ensures a consistent, correct and on-brand response. Over every channel. In multiple languages. It personalizes every answer and understands likes and preferences.
Using Teneo, a single sentence can replace a dozen or more clicks on a menu driven system, allowing customers to achieve tasks faster than ever before. With less fuss. Wherever they are. On whatever device or service they choose.
It’s the frictionless customer experience that Teneo provides that has your customers returning again and again. Allowing you to reignite the customer experience with increased engagement, personalized customer service and improved customer satisfaction.
Customer Insight
With each conversation, you learn a little more about your customer. This is because when people communicate in a natural, conversational way, they reveal more than just the words they’re saying. Their individual preferences, views, opinions, feelings, inclinations and more are all part of the conversation.
While the internet has enabled businesses to automate much of the customer relationship, it has been at the cost of customer engagement. This lack of two-way interaction not only affects brand loyalty, but also deprives enterprises of its most valuable data — the voice of the customer.
Teneo helps you reconnect with your customers. To learn what they really think about you, your product and the service you provide. Data that you can use to personalize interactions even further helping to drive loyalty and boost revenues.
With Teneo you can access this information, in real-time with ease. A wealth of customer information available at your fingertips, all easily visualized in graphical displays that can be drilled down to the finer points in seconds.
It’s this information that makes the data collated during human-machine conversations so valuable, and why we’ve ensured that Teneo enables enterprises to comply with the strictest of data piracy regulations, including GDPR.
Because even when data has been anonymized it still holds a wealth of information that enterprises can learn from and use to add value to the business.
Stand Out from the Competition
Features such as memory, sentiment analysis, personality, contextual understanding and topic switching take dialogue systems to the next level. Add in integration capabilities and enterprises can increase personalization and build the customer relationship even further.
How you use the functionality is up to you. Up-selling the latest product, recognizing an ongoing customer issue or simply ensuring an employee maximizes their company benefits. All of these will make a difference to the company’s bottom line.
Own Your Data
Teneo allows enterprises to own the data generated. This is important for a number of key reasons including the hidden value of individual conversations, privacy and security.
When people communicate in a natural, conversational way, they reveal more than just what they want to achieve. Held within the conversational data is a wealth of information direct from your customers that can be used to make strategic changes to your business.
However, many of today’s conversational development tools, place themselves in the middle of you and your customer filtering out “chatter” and only deliver the key intent to you. This chatter is then used to further their own revenue streams, sometimes in direct competition with your business.
Teneo enables enterprises to utilize this data to its full extent ensuring you maximize your investment in Conversational AI. It also provides the necessarily capabilities to comply with the strictest of regulations such as GDPR. At the same time, data ownership also enables enterprises to self-host their entire deployment of Teneo, allowing organizations to meet the most rigorous of security measures.
On Brand. Everytime.
Teneo allows you to add a little individualism into your chatbot to bring your brand to life in each interaction.
This helps to not only maintain a corporate identity but increases credibility and engagement too.
The more engaged the user is, the more they use the conversational interface, and the more data you receive in return. This information can then be used to further personalize the conversation and deliver actionable data back to the business.
With Teneo you can alter the wording and tone used to influence the perceived personality. An investment bank might want to use very formal, serious language, while a consumer brand could be more hip. Your chatbot doesn’t need to be overtly funny or extravert, just reflect the brand.
It’s the personality that elicits the most reaction—good or bad, from the customer. Get it right and you’ve created the opportunity to improve the customer experience, even more so than just giving the correct response.