of bank-related interactions will be automated by 2022 using chatbots.
– Juniper Research
of operational cost will be saved using chatbots in the banking sector by 2023.
– Juniper Research
of users are willing to leave their current bank or credit union for a better digital experience.
– D3 Banking
Reshape the Customer Experience
According to a recent study, 90% of the banking sector’s interactions will be automatic by 2022. To remain competitive, organizations in the financial sector need to rethink their customer experience strategy and be prepared to meet the rising customers’ demands and expectations.
From banking and fintech to financial services, Teneo helps organizations build unique, conversational applications and use them to develop a broader AI experience for their customers. One that takes the customer experience beyond the voice menu or fixed command and control phrases, while delivering insight and trends that transform the bottom line.
Teneo helps you understand your customers better. With each conversation you learn a little more about their likes and dislikes, plans for the near future, or changes in circumstances. All this information allows you to offer a proactive personalized service that boosts engagement and increases loyalty.
Banking & Financial Services Conversational AI Use Cases
Fast, Easy Access
Make it easy for customers to keep track of their finances. No need for complex navigation menus, your customers can check account balances, send money, even stop a card, simply by asking your app. It also allows you to be proactive with reminders on bill payments or send notifications of special savings rates.
Simplify Form Filling
Applying for mortgages, loans and pensions can be daunting. But a chatbot simplifies the process by advising customers based on their personal circumstances. It completes the form with information it already knows, asking more questions if needed, before connecting with back-end systems to complete the process.
Reduce Inbound Queries
Most people would rather resolve a problem themselves. An intelligent chatbot can understand even the most complex of questions and provide the answer immediately, alongside other information such as documentation or a video. Resolving customer queries online significantly reduces call center traffic.
Widiba Uses Teneo to Deliver the Founding Values of its Customer Service
Widiba takes intelligent chatbots to a new dimension with its virtual reality banking app which has customers giving the company a 4.8/5 on its “happiness index”.
For Italian bank, Widiba, the desire to interact with its customers started long before its launch when it garnered ideas and suggestions from over 150,000 users to help create the products and services it offers. Widiba uses Teneo to deliver the founding values of its customer service: listening, understanding, and high-quality customer care & service.
Using its extensive experience of the banking industry, Artificial Solutions built Widdy, a conversational digital employee capable of sophisticated understanding of complex issues who not only helps customers, but is able to continually learn from these interactions, showing a key example of AI in Banking.