of bank-related interactions will be automated by 2022 using chatbots.
– Juniper Research
of operational cost will be saved using chatbots in the banking sector by 2023.
– Juniper Research
of users are willing to leave their current bank or credit union for a better digital experience.
– D3 Banking
Reshape the Customer Experience
According to a recent study, 90% of the banking sector’s interactions will be automatic by 2022. To remain competitive, organizations in the financial sector need to rethink their customer experience strategy and be prepared to meet the rising customers’ demands and expectations.
From banking and fintech to financial services, Teneo helps organizations build unique, conversational applications and use them to develop a broader AI experience for their customers. One that takes the customer experience beyond the voice menu or fixed command and control phrases, while delivering insight and trends that transform the bottom line.
Teneo helps you understand your customers better. With each conversation you learn a little more about their likes and dislikes, plans for the near future, or changes in circumstances. All this information allows you to offer a proactive personalized service that boosts engagement and increases loyalty.
Industry Insight
Revolutionizing the Financial Industry
Chris Tew, APAC VP Sales at Artificial Solutions, analyses what a conversational chatbot needs in order to deliver the value that organizations in the BFSI sector are looking for.
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