of bank-related interactions will be automated by 2022 using chatbots.
– Juniper Research
of operational cost will be saved using chatbots in the banking sector by 2023.
– Juniper Research
of users are willing to leave their current bank or credit union for a better digital experience.
– D3 Banking
According to a recent study, 90% of the banking sector’s interactions will be automatic by 2022. To remain competitive, organizations in the financial sector need to rethink their customer experience strategy and be prepared to meet the rising customers’ demands and expectations.
From banking and fintech to financial services, Teneo helps organizations build unique, conversational applications and use them to develop a broader AI experience for their customers. One that takes the customer experience beyond the voice menu or fixed command and control phrases, while delivering insight and trends that transform the bottom line.
Teneo helps you understand your customers better. With each conversation you learn a little more about their likes and dislikes, plans for the near future, or changes in circumstances. All this information allows you to offer a proactive personalized service that boosts engagement and increases loyalty.
Widiba takes intelligent chatbots to a new dimension with its virtual reality banking app which has customers giving the company a 4.8/5 on its “happiness index”.
For Italian bank, Widiba, the desire to interact with its customers started long before its launch when it garnered ideas and suggestions from over 150,000 users to help create the products and services it offers. Widiba uses Teneo to deliver the founding values of its customer service: listening, understanding, and high-quality customer care & service.
Using its extensive experience of the banking industry, Artificial Solutions built Widdy, a conversational digital employee capable of sophisticated understanding of complex issues who not only helps customers, but is able to continually learn from these interactions.
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