WEBINAR

The Future of Contact Centers: How to digitalise contact centers using Conversational AI

MARCH 14TH, 2022 @ 3PM CET

CGI and Artificial Solutions are hosting a joint webinar on how Conversational AI is helping Contact Center reach efficiency in a post-pandemic world.
Register for the webinar

What will you learn during this webinar?

The pandemic disrupted and changed the way consumers interact with organisations, expecting and demanding accessibility 24/7 through the use of digital channels. From medical support, rescheduling holidays to obtaining emergency loans, call centers were at the center of it all. In a time that heavily influenced consumer loyalty, slow responses, high attrition rates, call volumes and delays, organisations faced a huge loss in brand confidence.

At the same time, how can we provide 24/7 accessibility without the need of investing in more staff, whilst improving customer and employee satisfaction? How can complex requests be handled and managed without expanding?

With the advances in Process Automation and Machine Learning, we believe the answer lies in Conversational AI to provide human-like experiences with meaningful, outcomes based experiences.

Webinar Speakers

 

About CGI
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. We are delighted to be partnering with them to implement the platform for clients.

 

About Artificial Solutions
Designed for the global enterprise, Artificial Solutions’ advanced conversational AI platform Teneo allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across over 86 languages, multiple OS and channels in record time.

Save your seat today!

Join us on 14 March at 3:00pm CET / 2:00pm GMT and learn how Conversational Automation enables contact centers to transform their operations through the use of virtual assistants. Across channels and in 86 different languages.