The smartphone is your new concierge

It seems like every day new ways to use technology are invented. Today I was browsing the news and came across a story from BBC about a high tech hotel in Bangkok that gives their guests a smartphone instead of a key card. Is this what we can expect from the hotels in the future?

With the smartphone the guests can take control of their whole stay at the hotel, both indoors and outdoors. The phone works as a key, you can control the TV and the lights, and you can even open and close the curtains with it and choose a “mood” for your room.

When you’re out and about you can also take advantage of the maps and internet for free as it comes with a local SIM card and an all you need data plan. According to the hotel your data are secure as they are deleted as soon as you hand the smartphone back at the end of your stay – neat.

I think the next step to improve this technology and make it even funkier would be to add speech recognition technology and natural language interaction capabilities. Then at least someone would answer back to you when you’d ask questions to your phone and the service would feel more personal, in a futuristic sense, that is.

Andy, who lives with his family in the UK, is Chief Marketing & Strategy Officer at Artificial Solutions. A regular speaker at industry conferences and events, Andy delivers insight on the rise of AI, the challenges businesses face and the future of intelligent conversational applications.

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