Seamlessly Connecting the IoT

Discover how customer needs are evolving and how intelligent virtual agents can enable enterprises to meet customer service demands now and in the future.

Back in February 2014 we launched the Teneo Network of Knowledge, an intelligent framework for speech enabled apps that would enable users to interact with an ecosystem of private, shared and public devices and services based on personalization.

We realize now that we were a little ahead of our time. Most people had only just got to grips with the concept of Siri, they weren’t prepared to imagine that everything from office CRM system to Barbie would be speech enabled. Nor did they envisage that an army of intelligent virtual assistants would lurk deep within the IoT, ready to pounce on a customer’s every whim.

But now the rest of the world is catching up with our vision of speech-enabled natural language capabilities, we thought it time to dust off the patents, polish up the awards it won and remind you again of our vision, the challenges and how the Teneo Network of Knowledge fills the gap in the market.

At Artificial Solutions, we believe that in the very near future the IoT will be tiered into three groups. A master controlling device such as a smartphone or wearable personalized to the individual, a few shared devices in a private eco-system such as home automation or connected cars, and a multitude of open domain devices such as speed sensors on public highways.

But here’s the problem. People already have too many devices to keep control of and as the IoT and concepts such as smart cities take off this will only become worse. Many device and appliance manufacturers have tried to make life easier for users by introducing apps that connect with one or two different devices or appliances, but no one has quite reached that ‘all in one TV remote’ nirvana.

In order to intelligently manage the private and public ecosystem of apps and services effectively, the universal remote, or master device, needs to be highly personalized, predictive and intelligent with a humanlike, natural language UI.  But that’s not all. The controlling device needs to be operating system independent. It’s no good being an Android user one moment, swapping to an Apple device the next and expecting Google Now to pass on information to Siri.

In addition, for users to embrace it, the device needs to be able to learn implicitly about a user’s preferences. No one has time to key in all the little foibles that you’d expect your best friend to know, devices will be far more successful if they learnt about a user just from their conversations.

The ultimate master device therefore will require an intuitive, humanlike speech-enabled interface that can persist conversations over a number of devices, have a memory, contextual understanding, and be able to reason and react to inputs in an intelligent manner.

The Teneo Network of Knowledge combines all this through the company’s industry leading natural language development platform that enables the rapid creation of intelligent speech enabled interfaces, with a method of ‘linking’ these domain specific apps into a unique eco-system.

The framework’s intelligent routing allows for the handover process between apps to occur in several different ways including the ability for a personal assistant or controlling app to deliver it themselves and the ability to prioritize the order in which knowledge resources are delivered. In addition, because interfaces on the Teneo Network of Knowledge are able to remember the context of the conversation there is no need for the question to be repeated, the active interface will just continue the conversation and seamlessly transfer the user back when their portion of the interaction is complete.

In the real world, the applications are endless.

An in-home device could order groceries, control home automation, record TV, play music, read the kids a story at bedtime and wake you up in the morning. Each activity controlled seamlessly by any number of apps decided by the user or the manufacturer, depending on partnerships and settings.

On the commute to work, your smartphone could carry out a dozen different activities from updating the sales pipeline to ordering your mother flowers or reminding you to arrange foreign currency because it knows from your diary that you’re abroad next week. That same device can receive smart city information such as traffic, parking or transport delays alerting you to the best route to take.

With the Teneo Network of Knowledge this can be done either through one single interface that talks to the other apps “behind the scenes” or one that smoothly passes the user over to the interface with the specialist knowledge.

But perhaps most importantly of all, Artificial Solutions patented technology allows the IoT and its users to communicate on a higher level, without compromising content ownership and delivery services.

Conversational Data – Revolutionizing the Information Age White Paper

This white paper shows how Teneo can help businesses exploit data through the implementation of enterprise-focused, conversational AI solutions, while crucially still retaining full ownership and control over it.

View this White Paper

Andy, who lives with his family in the UK, is Chief Marketing & Strategy Officer at Artificial Solutions. A regular speaker at industry conferences and events, Andy delivers insight on the rise of AI, the challenges businesses face and the future of intelligent conversational applications.

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