Increasing the RoI of your Intranet with NLI

Traditionally, virtual assistants have typically resided on a company website to help customers find the answers to their queries, but with corporate intranets becoming increasingly complex, more organizations are...

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Customer Service gone wrong

I have recently been reading Uncommon Service: How to Win by Putting Customers at the Core of Your Business. It is not the first book to talk about how...

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Do voice commands show true intelligence?

Imagine a world where you can talk to almost any electronic device in your household; you give commands to your fridge, your microwave, your car, your mobile and your...

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Bilbao gets a digital hello

Many tourists, when they step off the plane, have a list of must-see sights and practical advice on their destination earmarked in their guidebook or, increasingly, bookmarked in their...

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From silent TVs to Talkies

Every now and then someone writes an article on whether Back to the Future II got its predictions right. Well, judging by the presence of voice activated TVs and...

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