Nordic Disruption
In a recent release Gartner predicted its top ten disruptive technologies for 2012. Amongst the expected and rather predictable media tablets, app stores and cloud computing, Gartner says that...
What makes an outstanding Online Virtual Assistant?
The massive strides forward in information technologies and in particular artificial intelligence has led to a paradigm shift in our expectations in human-machine interactions. When users interact with a...
Why Siri signals a change in Customer Communications
Even if you’re not a devotee of the iPhone, it’s impossible to have missed the arrival of Siri, Apple’s newest recruit. Whilst Siri isn’t going to pass the Turing...
Artificial Solutions presents Teneo Mobile in Barcelona
Last week, Artificial Solutions and the Spanish Association of Contact Center Experts (AEECCC) co-hosted an executive briefing in which different speakers discussed the future of customer service and how...
How Natural Language Interaction is humanizing your mobile
If Graham Bell had journeyed into the future he would probably be amazed to see how his invention, the telephone, has entirely changed the way people communicate with each...
Ten things to ask your next Virtual Assistant
Websites have become the service channel of choice for an increasing number of customers and citizens. Studies show that people prefer to visit websites when they need to solve...
Alfa Romeo boosted their numbers of test drivers with the help of NLI
The Italian car manufacturer Alfa Romeo put Natural Language Interaction technology to the test when they wanted to improve the level of online engagement with Italian consumers and drive...
How to delight your online audience with intelligent email forms
It is widely recognized that our websites have become the service channel of choice for an increasing number of our customers and prospects. People prefer to visit websites as...
Five Tips for good Customer Service!
Almost anyone we know has a story they can tell about how they have been badly treated by the Customer Service department of a company. We have all gone through that at...
What is Natural Language Interaction?
You’re wondering what Natural Language Interaction is – nowadays, the evolution of technology is quick, constant and hard to keep track of, even if you describe yourself as a tech...