Last week, Artificial Solutions and the Spanish Association of Contact Center Experts (AEECCC) co-hosted an executive briefing in which different speakers discussed the future of customer service and how...
If Graham Bell had journeyed into the future he would probably be amazed to see how his invention, the telephone, has entirely changed the way people communicate with each...
Websites have become the service channel of choice for an increasing number of customers and citizens. Studies show that people prefer to visit websites when they need to solve...
The Italian car manufacturer Alfa Romeo put Natural Language Interaction technology to the test when they wanted to improve the level of online engagement with Italian consumers and drive...
It is widely recognized that our websites have become the service channel of choice for an increasing number of our customers and prospects. People prefer to visit websites as...
Almost anyone we know has a story they can tell about how they have been badly treated by the Customer Service department of a company. We have all gone through that at...
You’re wondering what Natural Language Interaction is – nowadays, the evolution of technology is quick, constant and hard to keep track of, even if you describe yourself as a tech...