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Virtual assistants and chatbots are great tools for improving customer service in any company. However, to be able to become a great customer service agent there is […]

If you want to match on dynamic details in the user input that would be hard to maintain in a language object, you might want to use […]

Sometimes you may want to make sure that your bot is able to distinguish between plural and singular inputs, like “show my next appointments” versus “show my next […]

Along with the answer text, you can add additional data to an output by populating output parameters. For example, you can use them to add attachments to messages […]

Besides the natural language inputs of the user, client applications can also include input parameters in their requests to Teneo. The values of these input parameters can […]

Sometimes it may come in handy to make use of a pre-existing script or a data set in your solution. In Teneo it is possible to upload […]

Scripted contexts make it possible to add restrictions to triggers or transitions using scripts. You define scripted contexts once, globally in your solution, and then they can be applied to any trigger […]