Happy Tuesday! Today the week begins a bit later than usual, due to the Easter break. I know you were all waiting for my Intern Diary post […]
Read more
Conversational AI News and Insights
How can AI and automation address the risk of inequalities and be used correctly?
Over the past 18 months, COVID-19 has drastically impacted the speed at which businesses have incorporated automation into their digital transformation strategies, however, the trend to automate had […]
Read more
Intern Diary: Week 9
Happy Monday, and welcome to a new entry of my intern diary! This week we welcomed a new member on the team, Marina Galceran, as Head of […]
Read more
The IVR is Dead – How to measure success in customer service in 2022
Marie Angselius Schönbeck, Chief Impact Officer at Artificial-Solutions, the home of Teneo. COVID-19 is yet again keeping people indoors and socially distanced, and many states and countries […]
Read more
Teneo Connector: Vonage – Interactive Voice Response and SMS
Earlier this year, one of the largest insurance sales agency in America connected Teneo CAI with Vonage to automate part of its enrollment process. The insurance broker, […]
Read more
Driving Conversational Customer Experience across the Automotive Industry
The automotive industry has undergone rapid transformation in recent years, as market forces have forced a radical shift in both manufacturing and digital practices. The increased demand […]
Read more
Intern Diary: Week 8
Happy Monday and happy first full week in April! This diary entry marks 2 months of the start of being the marketing intern at Artificial Solutions, so […]
Read more
Best Practices for Smart IVR Use Cases in Contact Centers
The COVID-19 pandemic has brought many challenges into our lives. Different industries had to adjust their businesses and shift customer interactions to the virtual online space. Many […]
Read more
Multilingual Conversational AI and Pre-Build Knowledge
Reading, writing, speaking and the development of language in cultures around the world has driven human civilization forward for thousands of years and harnessing its power to create meaning, […]
Read more
Intern Diary: Week 7
Happy Monday! Andrea, the Artificial Solutions marketing intern, is proud to say I’m still out here kicking! I made it through week one of two of finals, […]
Read moreNEW CONTENT:
Digital Transformation: The Definitive Guide
Read the ultimate guide to digital transformation.
Read the Guide