Engaging the digital customer
Some of UK’s major brands came together last month at the Engage Summit to discuss Engaging with The Digital Customer. While pain points varied dramatically, at the heart of...
Cloud or on-premises – the choice is yours
We’re always talking about the data aspect of Teneo. How it delivers an unprecedented amount of data that will help your business grow. How you can reuse the data...
Do AI applications need a persona?
It’s a question that comes up time and time again. My short answer is, if you’ve spent millions on building a corporate brand and positioning for your organisation why...
AI Summit Thoughts
Last month, our company Artificial Solutions attended the San Francisco’s 6th edition of AI Summit, in yet another successful installment. The venue was quite beautiful with grandiose ballrooms, worthy...
Machine Learning Versus Linguistic Learning
I recently took time out from a conference to talk with Access-AI about the different approaches to building conversational systems. Most schools of thought fall into one of two...
Teneo Platform 4.2 Release Highlights
A few weeks ago, Artificial Solutions released Teneo 4.2, which added several improvements to the platform. Among them, the Products Team would like to highlight a few of the...
We speak your language
Language has so many subtle nuances it’s no wonder that some companies employ an army of computational linguistics just to deliver a single conversational interface that speaks one language....
Homage to John McCarthy, the father of Artificial Intelligence (AI)
Mention “Artificial Intelligence” (AI) and people might think you are talking about science fiction and shiny robots while in fact the science of AI has been around for decades...
Brands must drive their own digital customer engagement
Customer engagement is only possible if you’re talking their language, on the service your customers prefer. Most customers are prepared, in fact very willing, to solve a query themselves...
Teneo—What’s the difference, and why it’s good news for the enterprise
Since the beginning of the year I’ve spoken at 12 conferences in 5 countries. Some are small niche events, others are global summits, but a question I’m most frequently...