To celebrate what would have been the 100th birthday of the brilliant mathematician Alan Turing, Elbot,a previous winner of the Loebner Prize Contest, will be trying to […]
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Customer Service Gone Wrong
I have recently been reading Uncommon Service: How to Win by Putting Customers at the Core of Your Business. It is not the first book to talk […]
Read moreVirtual Assistants on the Verge of the Uncanny Valley
In robotics theory there is a famous notion called the uncanny valley. The uncanny valley basically explains that robots when gaining human-like features are being liked more […]
Read moreVirtual Assistant – Self Help to Customer Service Staff
The Online Virtual Assistant is increasingly becoming the first point of contact for users who need help from customer service. However, sometimes it is inevitable that a […]
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