A simple idea like “Virtual Assistant’s (VAs) do have an impact on the users’ perception about the organization that they represent” should suffice to prompt a tight […]
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Virtual Assistants – self help to Customer Service Staff
Online Virtual Assistants are increasingly becoming the first point of contact for users who need help from customer service. However, sometimes it is inevitable that a real […]
Read moreVirtual Mind Games
The goal of psychology is to predict and control behavior. It is the same goal we have as knowledge engineers. This may sound somewhat Orwellian, but it […]
Read moreWhat makes an outstanding Online Virtual Assistant?
The massive strides forward in information technologies and in particular artificial intelligence has led to a paradigm shift in our expectations in human-machine interactions. When users interact […]
Read moreHow Natural Language Interaction is humanizing your mobile
If Graham Bell had journeyed into the future he would probably be amazed to see how his invention, the telephone, has entirely changed the way people communicate […]
Read moreTen things to ask your next Virtual Assistant
Websites have become the service channel of choice for an increasing number of customers and citizens. Studies show that people prefer to visit websites when they need […]
Read moreFive Tips for good Customer Service!
Almost anyone we know has a story they can tell about how they have been badly treated by the Customer Service department of a company. We have all gone through […]
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