Conversational AI News and Insights

1. Leaving the page. I hate leaving the page; I might not find the right one again. I’ve even been known to open up another tab in the browser, just to go to the FAQ without having to leave the […]

Technological advances have converged with shifting customer expectations to create a “perfect storm” for virtual assistant applications in mobile customer service context. These Siri-like applications feed the customer’s appetite for more personal self service and leverage the now ubiquitous use […]

To celebrate what would have been the 100th birthday of the brilliant mathematician Alan Turing, Elbot,a previous winner of the Loebner Prize Contest, will be trying to outwit humans at Bletchley Park into thinking he’s a human too! To do […]

I have recently been reading Uncommon Service: How to Win by Putting Customers at the Core of Your Business. It is not the first book to talk about how customer service can be used to gain competitive advantage. But the […]

In robotics theory there is a famous notion called the uncanny valley. The uncanny valley basically explains that robots when gaining human-like features are being liked more and more, until a certain point when the robots become too human-like and […]

The Online Virtual Assistant is increasingly becoming the first point of contact for users who need help from customer service. However, sometimes it is inevitable that a real customer service agent steps in and deals with the customer query. And […]