Discover the art of the possible with conversational AI and how tomorrow’s technology can be achieved today. Customer engagement is only possible if you’re talking their language, on the service your customers prefer. Most customers are prepared, in fact very […]
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Discover the four major challenges facing online retailers looking to address customer service and support. Since the beginning of the year I’ve spoken at 12 conferences in 5 countries. Some are small niche events, others are global summits, but a […]
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Discover the current use of voice assistants by consumers and the implications and likely changes in the near future. Customer engagement isn’t just about providing great customer service through intelligent conversations. Delivering value beyond a sale or subscription sign-up through […]
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Discover how a conversational AI platform can help improve customer engagement and deliver a vital competitive edge. Business professionals are turning to DIY voice analytics in order to gain faster insight into data, but without the inclusion of free format […]
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Discover the art of the possible with conversational AI and how tomorrow’s technology can be achieved today. One of the standout articles from Mobile World Congress was Simon Gwynn’s comment in Campaign, with the opening line of the acceleration of […]
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Discover 10 things to ask your next digital employee. To build customer engagement in today’s connected world first requires a deeper understanding of exactly what customers are looking for. Some businesses use focus groups, others turn to research surveys or […]
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Discover how customer needs are evolving and how intelligent virtual agents can enable enterprises to meet customer service demands now and in the future. Customer engagement is a continuing struggle for many organizations. To drive efficiencies, organizations are increasingly turning […]
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Discover how to maximize the value of conversational AI alongside GDPR compliance. A couple of weeks ago, I was at Mobile World Congress in Barcelona. The event this year was the largest in its history with more than 108,000 visitors […]
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Discover ten ways that Teneo Studio accelerates bot building. One of the most popular approaches to creating software is agile development. In this blog post, we’ll look at why Teneo Studio, Artificial Solutions’ integrated development environment for creating human-like, highly […]
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Discover the impact of Conversational AI on connected consumer goods and the internet of things. It may be small and insignificant such as asking Siri to set a reminder. It may be part of a larger scheme set up by […]
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Discover the four major challenges facing online retailers looking to address customer service and support. Darwin’s theory of survival of the fittest has never been more evident than in the monumental change facing businesses today. On paper it should be […]
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Discover the art of the possible with conversational AI and how tomorrow’s technology can be achieved today. The fascinating thing about language is its staggering diversity, which shows up where you would least expect it. For example, the Oxford Dictionaries […]
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