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Many companies spend a lot of effort in making sure their external facing website is top notch, always up-to-date, engaging with the users and easy to navigate. […]

1. Leaving the page. I hate leaving the page; I might not find the right one again. I’ve even been known to open up another tab in […]

Technological advances have converged with shifting customer expectations to create a “perfect storm” for virtual assistant applications in mobile customer service context. These Siri-like applications feed the […]

To celebrate what would have been the 100th birthday of the brilliant mathematician Alan Turing, Elbot,a previous winner of the Loebner Prize Contest, will be trying to […]

I have recently been reading Uncommon Service: How to Win by Putting Customers at the Core of Your Business. It is not the first book to talk […]

In robotics theory there is a famous notion called the uncanny valley. The uncanny valley basically explains that robots when gaining human-like features are being liked more […]

Online Virtual Assistants are increasingly becoming the first point of contact for users who need help from customer service. However, sometimes it is inevitable that a real […]