Artificial Solutions & Vonage: Improving the customer experience
Artificial Solutions® (SSME:ASAI) the leading specialist in enterprise-strength Conversational AI, is joined by cloud communications experts Vonage in its latest webinar to discuss how enterprises can benefit from integrating chatbots into a consolidated cloud communications platform to improve the customer experience even further.
Customers increasingly want to communicate on their preferred channel whether its WhatsApp, Facebook Messenger, Viber or voice. But deploying and managing all these different channels can be complex.
However, by using CPaaS (Communications Platforms as a Service) technology, businesses can easily add links to popular telephone, messaging, and other real-time communications functions directly into conversational AI applications and manage it from a single platform.
In this latest webinar Sheri Atienza from Vonage, meets with Robert Wilson-Fry and Mark Jones of Artificial Solutions to discuss why conversational AI is an essential part of the customer experience. They will consider how CPaaS technology can be exploited within chatbots to deliver a frictionless end-to-end communications experience.
The webinar will be followed by a live Q&A session allowing attendees to ask questions and gain a greater understanding of how conversational AI and CPaaS can be used to improve the customer experience in their business.
Join Sheri, Rob and Mark on the 10 March 2020 by reserving your place today.