Ger Kors Joins Artificial Solutions As VP Sales
Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, today announced that Ger Kors has joined its executive management team as VP Global Sales. Kors has over 20 years experience in software sales and in building and managing successful international commercial operations. Most recently he managed the European sales operations for SaaS based Alterian and prior to that held senior sales and general management roles in Mediasurface, and SAP. His appointment further strengthens Artificial Solutions’ commercial operations as the company embarks on the next stage of its growth.
The software suite developed by Artificial Solutions is built on its Natural Language Interaction engine, a technology that uses natural language processing and the principals of artificial intelligence to interpret free format customer conversations across multiple channels such as the web, mobile, email, social networks and live-chat. By truly interpreting and understanding the conversation, the virtual assistants implemented by Artificial Solutions are able to provide intelligent, human-like responses to a customers’ service or business queries. Artificial Solutions’ Customer Service Optimization suite is designed to reduce the number of inbound queries that are passed to live agents with reductions of 25% or more being commonplace. The technology also helps build a positive customer experience by providing immediate resolution to queries, whilst the ability to hold ‘intelligent’ conversations and build a personality for the virtual assistant reinforces the client’s brand values.
Web and mobile customer service is a rapidly growing market as it allows organizations to answer queries from their customers in a professional, cost effective way without having to build expensive call centres. Additionally, customers often prefer to find their own answers to queries and self service facilities driven by intelligent virtual assistants enables this to happen.
‘Artificial Solutions’ proposition is compelling. Its intelligent virtual assistants help customers differentiate themselves by providing innovative customer experience whilst at the same time helping them reduce the cost of service. As a result, we’ve already worked with over 200 clients globally and my goal is to now build on this success by creating a motivated commercial team to help us accelerate our growth’ said Kors.
‘We’re delighted that Ger has chosen to leave a successful role to join Artificial Solutions. More and more of our customers and prospects are looking to implement virtual assistants in multiple languages coordinated across multiple communication channels. As an international company representing over 30 nationalities, we’re uniquely positioned in our space to deliver on this interest and Ger and his team will help do this,’ said Lawrence Flynn, CEO of Artificial Solutions.