Gartner Market Guide for Conversational Platforms
Reflecting on the current state of the sector Gartner says: “The emergent market for conversational platforms — tools to build multiple chatbots and assistants for the enterprise — is set for growth. For success in their chatbot and virtual assistant projects, application leaders must understand the dynamics of and vendors in this rapidly evolving market.”
While recognising that there are more than 1,000 vendors offering virtual assistant technology, Gartner states, “the cut for this Market Guide is composed of those vendors that offer an extensible platform for a variety of use cases, that have capabilities above the average, and/or that have received the most client interest in relation to Gartner inquiries.”
The detailed report “predicts that many vendors that currently have simpler platforms will not be able to keep up with the demand for capabilities.” It also notes, “in the market for conversational platforms, vendors adding capabilities for both informational and transactional processing of intents are covering most of the use cases. Increasingly, customers are looking for platforms to be the basis of multiple chatbots serving different audiences and use cases. Platforms with versatility and capabilities spanning both informational and transactional use cases are likely to be preferred.”
“We’re proud to be included in this latest analysis of the conversational AI marketplace,” says Andy Peart, CMSO of Artificial Solutions. “Teneo is perfectly positioned to deliver the capabilities required to develop conversational AI applications, including the ability to handle large number of intents, query third party databases and manage longer, more complex conversations with multiple paths to the endpoint. Having seen the benefits with successful deployments of both informational and transactional chatbots in multi-lingual installations, many of our customers are already moving forward to expand the use of conversational AI throughout their business.”
Teneo®, Artificial Solutions’ revolutionary conversational AI application development platform, enables enterprises to rapidly build a range of artificially intelligent natural language applications from digital employees and mobile personal assistants, to wearables, bots and IoT interfaces, in 35 languages. Deep analytics provides the backbone to deliver true machine learning and implicit personalization that enables greater understanding about an individual, their likes and preferences, through interaction only.
*Gartner, “Market Guide for Conversational Platforms,” Magnus Revang, Van L. Baker, Brian Manusama, Anthony Mullen, 20 June 2018.
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