The Banking, Financial Services and Insurance (BFSI) sector is ever-changing. The growth of Fintech, the generational change in clientele, and high earning in the first season of […]

CIOs are now able to start fulfilling their true promise, from a previous focus that was necessarily more on keeping networks running, data backed up, and managing […]

In what has anecdotally been described as one of the quickest projects in Circle K, virtual customer agent Kay is already reducing call volumes, while delivering 24/7 […]

Despite many chatbots failing to give a truly engaging experience, conversational immersive experiences is one of Gartner’s top strategic trends for 2019.

Conversational AI is a form of AI that allows people to communicate with apps, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input.

Discover the art of the possible with conversational AI and how tomorrow’s technology can be achieved today. Customer engagement is only possible if you’re talking their language, […]

Discover the current use of voice assistants by consumers and the implications and likely changes in the near future. Customer engagement isn’t just about providing great customer […]

Discover the art of the possible with conversational AI and how tomorrow’s technology can be achieved today. One of the standout articles from Mobile World Congress was […]