Guest Blog: Teneo Insight Trigger Analysis
At The Co-operative Bank, we offer a Virtual Adviser called Mia to support customer-facing staff, and our goal is to get every input to go to the right place.
Banking on smartphones
Customers want to be able to access their accounts where ever they are and they expect help to be available at any given moment.
Knowledge is power – an inside story
Knowledge is power, or so the old adage says – and it’s true. Here at The Co-operative Bank, we use a Virtual Adviser (VA) to give our staff the knowledge they need, and to empower them to give our customers the service they deserve. But in order to make our VA work effectively, there are […]
Trading places
Could natural language technology spell the end for the Masters of the Universe? Star financial traders who once commanded million-dollar salaries find their skills are no longer in such demand today. Indeed, many banks are now using computer programs to trade esoteric financial instruments. In the latest such move, Swiss bank UBS fired its head […]