Call center chatbots are becoming increasingly important in optimizing a caller’s experience. No matter how hard you try to plan for disaster there is always the unexpected. […]

As conversational language interfaces begin to dominate customer service, so does the backlash against chatbots grow. Forrester predicted last year that 2019 would be the year of […]

UPDATE: As for January 28th, 2021, our personal assistant Lyra has been disconnected and is no longer available for download through the different app stores. A little […]

In the fourth post in our series of How to get started with conversational AI we take a look at the key aspects for ensuring a positive result on your conversational AI journey.

This article is part of a series that explores the main steps to starting a conversational AI strategy. Find the complete blog series here: Part 1: How […]

In the second part of our series Getting Started in Conversational AI we look at some of the business benefits that conversational AI delivers.

An ever-expanding list of benefits and a growing demand for voice interfaces has placed Conversational AI high on the list as a key component for any digital transformation strategy.

Artificial intelligence has reached a tipping point. It can no longer be ignored as a phase or something only for companies that are typically early adopters of […]

Discover the current use of voice assistants by consumers and the implications and likely changes in the near future. As the saying goes, if it looks like […]