The field of computational linguistics has a long list of unsolved problems that have been challenging linguists all around the world for decades now. Disciplines like Natural […]

Covid-19 has changed how businesses work and how customers consume and interact with their brands. A major challenge for businesses is how to meet customer demands for […]

Are there any apps that don’t exist yet? It’s not many years ago that the word “app” had very little meaning to most of us. However, when […]

Customer data is a key benefit in conversational AI, so it’s always surprised me how much companies are willing to give away to the tech giants in […]

Covid-19 has brought new challenges to banks and financial services and redefined customer expectations. Due to confinement regulations, concerned customers can no longer access their branches to […]

Isolation and confinement are not easy to endure. What was once a situation endured by astronauts, explorers, and prisoners has now become the default position for us […]

AI chatbots in finance, insurance companies and banks have established themselves as the best tool to add value to the user experience and cut management costs. In […]

Call center chatbots are becoming increasingly important in optimizing a caller’s experience. No matter how hard you try to plan for disaster there is always the unexpected. […]