Customer data is a key benefit in conversational AI, so it’s always surprised me how much companies are willing to give away to the tech giants in […]
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Currently browsing: AI Strategy
CPaaS and Conversational AI Transform Banking Post-Covid
Covid-19 has brought new challenges to banks and financial services and redefined customer expectations. Due to confinement regulations, concerned customers can no longer access their branches to […]
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Adapting to Change: How Conversational AI Delivers Opportunities in an Uncertain World
The world is already several months into what has been described as the greatest work from home experiment the world has ever seen. The Covid-19 pandemic will […]
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Teneo Developers Community: How Collaboration and Shared Knowledge will Be Key in Digital Transformation
Isolation and confinement are not easy to endure. What was once a situation endured by astronauts, explorers, and prisoners has now become the default position for us […]
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How AI Chatbots in Finance are Reshaping Customer Service
AI chatbots in finance, insurance companies and banks have established themselves as the best tool to add value to the user experience and cut management costs. In […]
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AI Chatbots in Telecom: Considerations to Help your Company Transition
How can AI Chatbots help the telecom industry? From improving major KPIs like customer experience and providing support 24/7 to reducing fraud and operational costs, smart chatbots […]
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Call Center Chatbots: Top 10 Tips on Deploying during Covid-19
Call center chatbots are becoming increasingly important in optimizing a caller’s experience. No matter how hard you try to plan for disaster there is always the unexpected. […]
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Why Most Chatbots are Annoying and How to Make Sure Yours Isn’t
As conversational language interfaces begin to dominate customer service, so does the backlash against chatbots grow. Forrester predicted last year that 2019 would be the year of […]
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Personality and the “Engaging” Bot
A little personality in your bot goes a long way towards creating a positive user experience. If people enjoy engaging with your chatbot, they will stick around […]
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5 Golden Rules for a Successful Conversational AI Application
In the fourth post in our series of How to get started with conversational AI we take a look at the key aspects for ensuring a positive result on your conversational AI journey.
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