How can AI Chatbots help the telecom industry? From improving major KPIs like customer experience and providing support 24/7 to reducing fraud and operational costs, smart chatbots […]
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Currently browsing: AI Strategy
Call Center Chatbots: Top 10 Tips on Deploying during Covid-19
Call center chatbots are becoming increasingly important in optimizing a caller’s experience. No matter how hard you try to plan for disaster there is always the unexpected. […]
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Why Most Chatbots are Annoying and How to Make Sure Yours Isn’t
As conversational language interfaces begin to dominate customer service, so does the backlash against chatbots grow. Forrester predicted last year that 2019 would be the year of […]
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Personality and the “Engaging” Bot
A little personality in your bot goes a long way towards creating a positive user experience. If people enjoy engaging with your chatbot, they will stick around […]
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5 Golden Rules for a Successful Conversational AI Application
In the fourth post in our series of How to get started with conversational AI we take a look at the key aspects for ensuring a positive result on your conversational AI journey.
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Don’t Experiment on your Customers with Machine Learning
This article is part of a series that explores the main steps to starting a conversational AI strategy. Find the complete blog series here: Part 1: How […]
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How Conversational AI Increases Your Competitive Edge
In the second part of our series Getting Started in Conversational AI we look at some of the business benefits that conversational AI delivers.
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How to Get Started with Conversational AI
An ever-expanding list of benefits and a growing demand for voice interfaces has placed Conversational AI high on the list as a key component for any digital transformation strategy.
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Conversational AI Market: 5 Major Trends
The use of AI in enterprise business has grown at a fast pace and each year more AI-projects are being initiated. A significant part of these projects […]
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The Practical Place to Start Your AI Strategy
Artificial intelligence has reached a tipping point. It can no longer be ignored as a phase or something only for companies that are typically early adopters of […]
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