BRQ partners with Artificial Solutions
Alliance enables BRQ to distribute in Brazil a self-service customer support solution that can intelligently interpret requests, maintain a dialogue and gather information
BRQ, a leading provider of services and solutions for Information Technology in Brazil, announced today a partnership with Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology. The alliance will enable BRQ to distribute locally Artificial Solution’s Teneo Virtual Assistant, a virtual customer service solution that is able to interpret the client’s request, understand and maintain a dialogue, collect additional information and, if necessary, transfer to the next level of assistance. Teneo is already used by more than 200 companies in 26 countries – in 21 languages – to offer 24×7 interactive support of superior quality.
According to Gartner, by 2014, over 35% of the organizations listed in the Global 2000 will use virtual assistants to offer “self service” support over the Internet. “This type of care has a clear market trend. Increasingly, our clients are seeking more agile and assertive ways to interaction with their customers,” says Jose Antonio A. Pires, Vice President of BRQ. “With this partnership we will be able to offer this ability to companies and assist them in the transition to the new model,” he adds.
According to Johan Ahlund, co-founder of Artificial Solutions, Teneo Virtual Assistants can be used in different ways by organizations from various sectors. “In the case of banks, for example, a Teneo Virtual Assistant reduces costs because it can be used directly by clients, offering faster and more consistent support. If the solution is used by employees, then you can increase the quality of service, reduce call times and also reduce the need to involve a supervisor in attendance,” he adds.
Artificial Solutions develops and implements solutions that enable intelligent interaction between people and computers. Available in 21 languages, the service can be used over different channels such as web, smartphones, text messaging (SMS), email, social networks and virtual chats. The company helps organizations optimize the customer experience and reduce costs. Among its clients are: IKEA, Vodafone, Banca Sella, Credit Suisse, Skandiabanken, the National Agency of Sweden, Oi and University Estacio de Sa.
Founded in 1993, BRQ is a leading provider of IT services in Brazil. Growing on average 30% per year with revenues of R$ 435 million in 2012, the company has more than 4,000 professionals working in the branches of São Paulo, Alphaville, Rio de Janeiro, Curitiba, Fortaleza, Recife, Aracaju, Salvador, Brasilia and New York.
With agility and flexibility, the company constantly seeks to exceed the expectations of its customers. It is recognized by IDC as the largest company offering IT application services to the financial sector and by Gartner as one of the leading Brazilian IT services.
The offers range from Applications Outsourcing and Service Desk, Application Development Bespoke Solutions, Mobility, Cloud Computing, IT Consulting and Financial Processes, to Business Process Outsourcing (BPO).