Best Use of Innovation in Customer Engagement Finalist


Artificial Solutions, the leading specialist in enterprise-strength Conversational AI, announced today that it is a finalist in the Best Use of Innovation in Customer Engagement category in the Engage Awards 2018 – the only customer and employee engagement industry awards in the UK.

The Best Use of Innovation in Customer Engagement Award goes to the organisation that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. Artificial Solutions is recognised for Teneo, an advanced conversational AI platform that allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 35 languages, multiple platforms and channels.

“While the internet has enabled businesses to automate much of the customer relationship, it has been at the cost of customer engagement. This lack of two-way interaction not only affects brand loyalty, but also deprives enterprises of its most valuable data, the voice of the customer,” says Andy Peart, CMSO of Artificial Solutions. “Teneo allows businesses to reconnect with their customers on an extremely personalised level using advanced conversational AI technology.”

Teneo is truly conversational. It understands the user’s intent, no matter how complex the sentence. It can ask questions to remove ambiguity or to discover more about the user. It has a memory and can reuse key pieces of information for contextual and personalization purposes. It can even bring the conversation back on track, when the user asks off topic questions. In addition, the ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking.

The Engage Awards, organized by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across the Awards categories spanning every single industry sector. This year’s winners will be announced in a glittering ceremony at the Westminster Park Plaza Hotel on Monday 12th November.

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