AI chatbots in finance, insurance companies and banks have established themselves as the best tool to add value to the user experience and cut management costs. In […]
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All posts by Andy Peart
AI Chatbots in Telecom: Considerations to Help your Company Transition
How can AI Chatbots help the telecom industry? From improving major KPIs like customer experience and providing support 24/7 to reducing fraud and operational costs, smart chatbots […]
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Call Center Chatbots: Top 10 Tips on Deploying during Covid-19
Call center chatbots are becoming increasingly important in optimizing a caller’s experience. No matter how hard you try to plan for disaster there is always the unexpected. […]
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Why the Telecom Industry needs Conversational Chatbots: Benefits, Use Cases and Key Features
Companies from all industries are persistently seeking to expand their business value while adapting to new changes within their sector. The telecommunications industry is a clear reflection […]
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How Governmental Conversational AI helps to Relieve Pressure from Coronavirus
With outbreaks like coronavirus putting governments and administrations under the spotlight to see how they deal with the pandemic, the role of AI […]
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Why Most Chatbots are Annoying and How to Make Sure Yours Isn’t
As conversational language interfaces begin to dominate customer service, so does the backlash against chatbots grow. Forrester predicted last year that 2019 would be the year of […]
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Podcast: Conversational AI and QSR Customer Experiences
One of the most impactful technologies to emerge this decade for the QSR industry is Conversational AI. While, there are plenty of applications, we have only scratched […]
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Remaking the Modern Enterprise CIO with Conversational AI
CIOs are now able to start fulfilling their true promise, from a previous focus that was necessarily more on keeping networks running, data backed up, and managing […]
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5 Golden Rules for a Successful Conversational AI Application
In the fourth post in our series of How to get started with conversational AI we take a look at the key aspects for ensuring a positive result on your conversational AI journey.
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Don’t Experiment on your Customers with Machine Learning
This article is part of a series that explores the main steps to starting a conversational AI strategy. Find the complete blog series here: Part 1: How […]
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