Focusing on the Frictionless Customer Experience
Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today a new series of executive workshops focusing on delivering a friction-less customer experience that is both personalized and engaging.
Removing friction points and helping customers interact with businesses seamlessly is a key objective for many enterprises. However, there is a danger that in doing so organisations will become even more disconnected from their customers. Sophisticated, multi-lingual, conversational AI interfaces solve this issue by enabling an intelligent, personalized interaction that increases engagement.
Information can readily be exchanged in a way that allows customers to easily achieve their aim, such as purchasing a product or querying an invoice. The business can use the data to further personalize the conversation and improve its own understanding of the customer’s needs. This type of intelligent interaction helps to boost retention rates, drive up-sell and cross-sell within the business, and increase the bottom-line.
This latest series of workshops will allow enterprises to explore the very latest conversational AI technology and to discuss in a confidential environment how a friction-less customer experience will help drive their digital engagement strategy.