FSTech Awards Most Innovatice Product of The Year to Artificial Solutions
Artificial Solutions has won “the Most Innovative Product of the Year” category in the FStech Awards. This category recognizes suppliers to the financial industry that have responded to market pressures with originality and creativity, demonstrating innovation, implementation and performance of the product.
Artificial Solutions builds the world’s most humanlike, intelligent and capable virtual assistants, available on any platform, in any language, anywhere. Able to understand and interpret the meaning and context of customer queries using a wide variety of channels such as email, live-chat, SMS, mobile phone and social networks, Teneo Virtual Assistants enable organisations to significantly improve customer satisfaction whilst lowering costs.
Teneo Virtual Assistants can resolve queries, answer questions, provide links to information or resources, log issues, book service calls, even complete transactions through back-end or e-commerce systems, and update databases – all at the same time. More amazingly, users don’t need to be linguistic experts to create and develop their own virtual assistant. Teneo Studio, an intuitive, graphical interface with a flow chart structure allows users to build and maintain sophisticated conversation dialogs as simple as drag and drop.
“We constantly strive to deliver innovative natural language solutions to our customers that help them improve all areas of their business from customer service and sales, to process automation,” says Andy Peart, CMO of Artificial Solutions. “We’re delighted that our NLI technology has been recognised by FStech and the financial industry, and look forward to expanding our reach in the sector as more organizations join our growing list of major European financial institutions that are already taking advantage of the significant benefits that using natural language delivers.”
As part of its award submission, Artificial Solutions used the Co-operative Banking Group’s Mia (My Interactive Adviser), an intelligent, humanlike virtual assistant who works alongside the real contact center employees, instantly providing them with the correct answers to a wide range of banking and insurance questions. Built using Artificial Solutions’ patented NLI technology, Mia enables call center staff to answer calls up to sixty-five percent faster by asking Mia for the answer to a customer’s query, using natural language.
Run by Financial Sector Technology, one of the leading business titles for IT decision makers in the UK and EMEA financial services, FStech Awards recognizes excellence and innovation in information technology in the sector. Most Innovative Product of the Year is the seventh accolade that Artificial Solutions has received in the last few months.