Artificial Solutions Wins Engage Award for Best Technology Integration in Customer and Employee Engagement

Artificial Solutions® (SSME:ASAI), announced today that Teneo® Connectors was awarded silver for Best Technology Integration in Customer and Employee Engagement in this year’s Engage Awards.

Launched last year, Teneo Connectors allows enterprises to easily integrate a wide variety of back-end systems and processes into their chatbot and digital assistant interfaces using a pre-built library of intelligent connectors that span a range of business and AI assets including RPA (robotic process automation) and CPaaS (Communications Platform as a Service).

This expands the chatbot’s capabilities and harnesses the power of back-office technology to deliver more intelligent responses based on the back-end actions, requests and processes it has executed.

With Teneo Connectors, chatbots and virtual assistants can answer questions more precisely, for example approve loan requests by integrating existing RPA sequences, use personalized data from a CRM system to deliver contextually aware responses, or trigger a series of HR events when an employee books leave.

The Engage Awards recognize customer and employee engagement excellence. Winners of the Best Technology Integration in Customer and Employee Engagement award must be able to demonstrate how it has successfully integrated new technology that has transformed the organisation, including contributing to the performance and profitability of the business.

“We’re delighted our technology has once again been recognised for the difference it makes to businesses implementing intelligent digital employees,” says Andy Peart, CMSO of Artificial Solutions. “Teneo Connectors makes it easy for enterprises to integrate between front-end chatbot interfaces and back-end processes and systems to improve customer satisfaction, while increasing RoI by leveraging existing technology investments.”

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