Artificial Solutions To Partner With The AEECCC In Spain
Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, today announced an agreement to become part of the prestigious Spanish Association of Customer Contact Center Experts (AEECCC).
The AEECCC is the main reference point in quality, training and advice for the Spanish Customer Care industry. It offers a unique forum for customer contact centre professionals representing many of Spain’s leading organizations, to share their knowledge and to learn from industry experts. For the last ten years Artificial Solutions has worked with over 200 companies across Europe and the US, to help its clients implement intelligent, web-based virtual support solutions that improve customer experience and significantly reduce the number of inbound queries passed to live agents. The partnership with the AEECCC further strengthens Artificial Solutions’ position as an expert in the provision of online customer service and allows it to share its experiences across the service industry whilst participating in discussions with fellow members of the Association.
“Artificial Solutions is thrilled to be working with such a professional association as the AEECCC to increase the awareness and continue to develop the industry of Customer Care. The support of this type of organization is vital in helping overcome the daily challenges faced by professionals in this industry, and we hope that our expertise and experience can contribute to that.” said Lawrence Flynn, CEO of Artificial Solutions.
As part of this partnership agreement, Artificial Solutions will collaborate with the AEECCC to organize workshops and briefings to explore how the use of new technologies such as intelligent virtual assistants for web, mobile (smart phone), email, social networks and live-chat can help improve customer service.
“We are looking forward to working with the AEECCC and to offer our support in the organization of customer service related events. It’s a great way to learn from other colleagues in the same industry and share our experiences” says Fernando Gallego, Sales Director of Artificial Solutions for the Iberia Market.
About Artificial Solutions
Artificial Solutions develops and implements software-as-a-service based virtual assistants that allow intelligent conversations between people and computers to be held in 23 different languages across multiple channels including the web, mobile (smart phone), email, social networks and live-chat. Utilizing its natural language processing technology, Artificial Solutions helps organizations improve customer experience and reduce the cost of online queries. Based in Stockholm and Barcelona, its employees represent 30 nationalities in offices in Japan, Italy, Sweden, France, Slovenia, UK, Germany, Denmark, Spain and the Netherlands.
The Spanish Association of Experts in Customer Contact Centers (AEECCC) was founded in 2001 as a response to the growing demand to create a unique forum where professionals specializing in customer contact could freely express their concerns, share experiences, train and increase the profile of Customer Contact Centers.
Since its start, AEECCC’s mission has been to professionalize the industry by promoting and disseminating information, knowledge and experience between practitioners and companies that are on the business of care and customer relations. AEECCC currently brings together professionals with proven expertise in contact center management, who represent the majority of the leading users of contact center platforms, customer service and technology providers and contact center services in Spain.
The AEECCC is the representative of Spain in the European Confederation of Associations for Contact Centers (ECCCO) and maintains close ties and increasing cooperation with their counterparts in the Hispanic countries.