Artificial Solutions’ Teneo Platform helps Norwegian Drivers
Teneo Studio enables the Norwegian Public Road Administration to have control of its online assistant’s development
Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that the Norwegian Public Road Administration (Statens Vegvesen) has chosen Teneo Studio, a revolutionary software tool that enables non-technical users to develop intelligent virtual assistants, to further enhance IDA.
Residing on www.vegvesen.no, IDA – Statens Vegvesen online virtual assistant – handles over 24000 dialogues a month, answering a wide range of questions from road tax queries to providing dates for changing to winter tires. Her ability to accurately answer a large volume of questions from the public significantly reduces the pressure on advisors at the 74 traffic stations around Norway. IDA is also able to provide information about documentation required to help people ensure they are fully prepared when they need to actually visit a traffic station.
The implementation of Teneo Studio will allow the Norwegian Public Road Administration to update and improve IDA’s knowledge themselves, rather than relying on traditional methods that are inherently complex and time-consuming. Built for the non-technical business user, Teneo Studio’s intuitive interface automates complex tasks through under the hood algorithms and automated workflows, allowing virtually anyone to create their own, intelligent virtual assistant in record time.
“Teneo Studio is clearly improving how we work with IDA,” says Trude Gjerstad Strand, Project Manager and Senior advisor of Statens Vegvesen. “It is a modern and easy to use interface that makes it very easy to get a full overview of her knowledge base and allows us to easily update her answers quickly. In addition, we have great control over her development, which will reduce costs in the long run.”
The Norwegian Public Road Administration plans to improve IDA’s knowledge by increasing related links (people who asked this, also found this of interest) and expanding her knowledge on seasonal driving questions. With over 12,000 web pages on the site, IDA is a critical component in ensuring that Norwegian drivers can find the information they need online quickly and easily. Using Teneo Studio is a driving force behind IDA’s development.
“Teneo Studio makes developing a virtual assistant a reality to all sizes of businesses regardless of whether it’s for the web, mobile or other devices,” says Andy Peart, CMO of Artificial Solutions. “Designed to be used by the business user who better understands the needs of the organization and the functionality required than technical specialists, it removes the reliance on third parties and potentially expensive programming costs.”