Artificial Solutions to Talk at CX Marketing Summit on Conversational AI
Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Andy Peart, Chief Strategy Officer of Artificial Solutions will be discussing at the CX Marketing Summit the use of conversational AI to deliver the ultimate experience.
“For too long, customer service has been relegated to a formulaic question-and-answer scenario that rarely leaves the customer satisfied and often doesn’t solve the problem at hand,” says Andy Peart CSO of Artificial Solutions. “Conversational AI technology is about to change this allowing enterprises to reimagine the engagement process, even in the most basic of customer transactions, and collect valuable data that can inform future interactions.”
Along with providing ideas and real-life examples of how organizations are using conversational AI to digitally interact with customers, the presentation will cover some of the challenges to developing these applications. Andy will consider how a lack of training data, scarce developer resources and the complexities of multi-lingual applications can present problems for businesses. He will then go on to show how several global enterprises have overcome these issues to deliver the online experience their customers’ desire.
Taking place on 15th March 2018 at the Victoria Park Plaza, London, the CX Marketing Summit features the latest networking and engagement technologies designed to allow delegates to back to their organizations armed with all the tools, strategies and techniques they need to deliver successful CX strategies over the long term for sustainable competitive advantage.