Artificial Solutions Strengthens Position in South America with New Deals

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, human-like interaction with technology, announced today that the Brazilian university group Estácio has chosen the Teneo platform to develop its online virtual assistant.

This latest relationship with one of the largest university groups in Latin America that has over 250,000 students comes on the back of a number of new deals in the last twelve months, further strengthening Artificial Solutions position in the region. Many organizations in South America’s fast growing economy are turning to intelligent virtual assistants in response to the demand for greater online customer self-service and to increase customer satisfaction, sales and loyalty.

‘Carol’ for instance, reduces the pressure on Estácio’s live agents by answering a range of queries from availability to prices, for thousands of different courses. The unique way in which Artificial Solutions’ technology handles natural language and manages the context of the conversation means that users don’t have to constantly repeat information as they switch from subject to subject to compare information.

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“The intelligent understanding and memory capability of our virtual assistants, combined with our ability to support other channels such as mobile, social media and email, has been key to Artificial Solutions success,” says Johan Åhlund, co-founder of Artificial Solutions and MD of Nortesud Software e Serviços Ltda, the Brazilian partner established to drive the expansion of Artificial Solutions in South America. “With many South American call centers on a much larger scale than those normally seen in Europe, virtual assistants provide a cost effective way to help customers resolve issues or choose the product or service they require via a company website.”

Artificial Solutions’ Teneo platform enables non-technical users to develop and maintain their own intelligent online virtual assistants in multiple languages. Equipped with the intelligence to learn, reason and understand, and then apply this knowledge to real customer interactions, a Teneo Virtual Assistant can resolve queries, answer questions, provide links to information or resources, log issues, book service calls, even complete transactions through back-end or e-commerce systems, and update databases – all at the same time.

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