Artificial Solutions Shortlisted in the International Engage Awards

Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that it has been shortlisted for the Best Use of Technology in Customer Engagement award in the 2019 International Engage Awards.

With a record breaking number of entries into this year’s awards, the International Engage awards are judged on four main criteria: objective, innovation, execution and success. The Best Use of Technology in Customer Engagement award goes to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of customer engagement.

Artificial Solutions entered the awards with its advanced conversational AI development platform, Teneo®, which allows enterprises to develop sophisticated conversational applications in 35 languages running over any device or service. By interacting with customers in an intelligent, humanlike way, Teneo helps increase engagement while providing much needed voice of the customer data back to the organization.

“We’re delighted to have been shortlisted for this award,” says Andy Peart, CMSO of Artificial Solutions. “Reducing friction in a customer’s journey is one of the key objectives for businesses today. Each hiccup in the customer’s experience of trying to find information, make a purchase, or solve a problem creates friction. Conversational AI resolves the problem by enabling customers to ask for exactly what they want using their own words and terminology. But it’s not simply a conversation.

With Teneo, customers can carry out complex online tasks faster and easier than ever before. This not only reduces friction, but also improves the customer experience, which increases engagement.”

The winner will be announced on 11 November 2019 at the awards dinner in London.

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