Artificial Solutions Shortlisted for Best Innovation in NLP at AIconics


Artificial Solutions, the leading specialist in enterprise-strength Conversational AI, announced today that Teneo has been shortlisted for Best Innovation in NLP in this year’s AIconics awards, San Francisco.

Teneo, allows business users and developers to collaborate on creating sophisticated, highly intelligent conversational AI applications that run across 35 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking.

As many businesses look towards productivity and automation of roles and tasks, Natural Language Processing sits at the heart of the opportunity. There is a great amount of potential for enterprises to adopt NLP into their organization, and the AIconic award champions the providers at the head of the curve. Teneo is recognized for several new features added this year that impact on the functionality and usability of the end conversational AI application.

These include:

  • Defined data repository. All conversational data is held in a single location, making retrieval, management and deletion personal data a one-step, verifiable process – essential for the data-aware CIO.
  • GDPR-compliant data protection and management. Teneo allows enterprises to reliably meet the most stringent privacy and data regulations with advanced anonymization, pseudonymization and other data privacy-focused features, while still gaining value from the conversational data generated.
  • Language switching within conversations. Teneo has extended its leadership around multi-lingual support with the inclusion of features such as automatic language detection and the ability to seamlessly switch between languages within a conversation. In addition, enhanced sentiment detection and increased out of the box functionality allows enterprises to take advantage of Teneo’s pre-trained dialogues and conversations to build conversational AI applications even faster.

“Conversational data is, without doubt, an enterprise’s most valuable data assets. But only when it is continuously gathered, analyzed and used to deliver actionable insight for the business,” says Andy Peart, CMSO of Artificial Solutions. “The challenge for enterprises is how to maximize the benefits of deploying advanced AI technologies within their business and remain within the requirements of data protection legislation. The new capabilities within Teneo make it possible.”

With over 300 entrants this year, the AIconics celebrate the drive, innovation and hard work in the international AI for business community. Independently judged, the awards enable innovators from around the globe to showcase themselves to their peers as well as millions of enterprise end-users. The winners will be announced later next week at The Palace Hotel, San Francisco.

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