Best technology integration in customer & employee engagement

Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that it is a finalist in this year’s Engage Awards that celebrate excellence in both customer and employee engagement. Teneo has been chosen for its integration technology, Teneo Connectors, that enables chatbots to harness the power of back-office technology to deliver even greater intelligence and increased capabilities.

The Best Technology Integration in Customer and Employee Engagement award goes to the organisation that can best demonstrate how it has successfully integrated new technology that has transformed the organisation within the field of customer and/or employee engagement. The successful integration of this technology must be measurable, sustainable and have contributed to the performance and profitability of the organisation.

With Teneo Connectors, enterprises can easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI assets including RPA (robotic process automation) and CPaaS (Communications Platform as a Service). This expands the chatbot’s capabilities and enables it to deliver more intelligent responses based on the back-end actions, requests and processes it has executed.

Now enterprise chatbots can answer questions more precisely, for example approve loan requests by integrating existing RPA sequences, use personalized data from a CRM system to deliver contextually aware responses or trigger a series of HR events when an employee books leave.
With Teneo Connectors, enterprises can easily surface back-end automated processes direct to front-end applications to improve customer satisfaction while increasing RoI by leveraging existing technology investments.

“We’re delighted to be recognized by the Engage Awards in a year that has seen a record number of entries,” says Andy Peart, CMSO of Artificial Solutions. “Extensive integration capabilities have long been available with Teneo, however with the addition of Teneo Connectors, enterprises now have the benefit of pre-built APIs that make it significantly quicker to integrate Teneo with a wide range of back-end systems and third-party data sources.”

Teneo Connectors has already seen great success with customers, system integrator partners and third party RPA and CPaaS technology providers. Since the launch of Teneo Connectors, Artificial Solutions has signed partner agreements with all of the major players in this space including Blue Prism, Vonage, and UiPath.

The winner will be announced later in December during the Customer Engagement Summit.

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