Artificial Solutions Powers the Voice Assistant in New Swisscom Box

Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that Teneo® is powering the voice assistant in the recently launched Swisscom Box. The voice assistant enables customers to control various Swisscom TV functions including switching channels, searching for content or launching a Spotify playlist, as well as controlling smart home devices integrated via the Swisscom Home app, such as a networked light source.

The announcement follows a partnership agreement signed by the two companies early this year and demonstrates the speed with which enterprises can develop advanced conversational AI systems using Teneo. The powerful language resources of the Teneo platform, together with its enterprise features such as version control, roll back capabilities and user roles to manage collaboration were critical to complete the Swisscom Box’s voice assistant project.

This collaborative effort of multidisciplinary teams from both Artificial Solutions and Swisscom, resulted in an intelligent voice assistant that is already fluent in 4 languages: English, Italian, French and German.

“Conversational interfaces are becoming more and more common and companies need to select the right tool to develop them from the beginning,” comments Andy Peart, CMO of Artificial Solutions. “An enterprise’s choice of its conversational AI platform is crucial to be able to differentiate itself in a crowded marketplace, satisfy its customers’ expectations both now and moving forward, whilst ensuring it meets privacy and data security requirements. Teneo is designed to help companies achieve these goals.”

“We are excited to see a powerful device such as the new Swisscom Box using a Teneo powered voice assistant,” says Nina Carey-Hodges, Senior Director Strategic Partnerships of Artificial Solutions.

Teneo is Artificial Solutions conversational AI development platform that allows business users and developers to collaborate on creating sophisticated, highly intelligent applications over 35 languages, running across any communication channel. Designed especially for enterprise use, the Teneo platform holds strong data-control capabilities which enable enterprises to meet compliance obligations with international data privacy regulation such as GDPR, that were of utmost importance for Swisscom.

Further information about the Swisscom box can be found in Swisscom’s press release.

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