Artificial Solutions and KPMG to Bring Conversational AI


Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, human like interaction with technology announced today a joint relationship with KPMG to meet the growing demand for conversational AI applications across Nordic enterprises.

Ignited by the ease of talking to smart devices in the home, connected cars and mobile personal assistants, people are starting to expect the same experience from the businesses they interact with every day. Together with Artificial Solutions’ award-winning conversational AI platform, Teneo®, and KPMG’s expertise in large-scale transformative technology, enterprises will be able to meet customer expectations and gain a competitive advantage.

“Achieving results which go beyond best practice requires a technological ecosystem where conversational AI, Robotics and other AI solutions enable each other,” says Bent Dalager, Partner and Nordic Head of NewTech in KPMG. “Working with Artificial Solutions we have been able to deliver solutions which have very high business impact through an open and – very importantly – enterprise scalable platform that has a strong Scandinavian language capability.”

From the outset, Teneo has been designed to allow non-specialists to rapidly develop enterprise strength, conversational NLI based applications that reason, analyze, and react—just like a human. Conversational analytics within the platform allows enterprises to use the data generated to reveal actionable insights, create data-driven applications and automatically train AI applications to anticipate needs.

In addition, Teneo’s ability to be deployed in the cloud or self-hosted, combined with the functionality to allow for compliance with legislation such as GDPR, makes the platform ideal for enterprises that are looking to add a conversational AI element to applications, but are constrained by strict security policies.

“The need for enterprises to develop conversational AI applications has never been greater,” says Andy Peart, CMSO at Artificial Solutions. “However, there is a vast difference between serving the needs of point solutions for small businesses and meeting the demands of global enterprises navigating digital transformation. Together with KPMG, we can help organisations reconnect with their customers using enterprise-strength technology to gain an important competitive advantage.”

The two companies have been working together to extend the robotic process automation (RPA) proposition to include conversational AI for several clients. This is expected to be further intensified.

The flexible and open nature of the Teneo platform allows for RPA and AI assets to be integrated into conversational applications to deliver zero intervention solutions for high volume processes.

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